What products do you offer in your shop?
We work with various wholesalers and manufacturers from many niches as well as seasonal items depending on trends, popularity, and nostalgia products. But it all started with anime merch 🙂
What payment methods do you accept?
We currently accept all major credit cards as well as PayPal. We no longer accept checks or money orders.
Do you offer international shipping?
Yes, we sure do! However, shipping rates will be different from country to country. So please check the rates at checkout.
How long does it take for orders to be processed and shipped?
The processing and shipping times for orders can vary depending on several factors, such as the specific product location of the buyer.
We try to process the order the same day and will ship the item if the order is placed before 12 pm (pst) the same day. But normally orders will be processed and shipped in 1-2 days as we ship in batches with other orders. We will inform you if there are any delays in the process as well.
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What is your return and exchange policy?
Being consumers ourselves, we thrive on providing a great return policy for our customers. For more information, please head to Returns/Refund page.
Can I track my order after it has been shipped?
Yes, if you go to our tracking page you can see an update after filling out the requested form.
It’s important to note that the tracking information may take some time to update after your order has been shipped. In some cases, it may take a few hours or even a day for the tracking details to become available. Additionally, if your order is being shipped internationally, there might be a change in tracking visibility once it reaches the destination country’s postal service.
If you’re having trouble tracking your order or have specific questions about your shipment, it’s best to reach out to us on our contact page.
Do you offer free shipping?
The good news is that our shop offers free shipping for most of our items!
What if my package is lost or damaged during shipping?
We know that shipments are not 100% free of damage or lost in the shipment process. Please refer to our shipping page for more information.
Do you offer online shopping or only in-store purchases?
Currently, we are an online shop but do have plans to open up a location on the Eastside of Seattle.
Are there any sales or promotions currently running?
We are constantly updating our promotions and sales to offer our customers the best deals. For first-time customers, you can get 10% off our entire shop by joining our newsletter. Our social media also will have exclusive deals from time to time on our Instagram, Facebook, and Twitter pages.
Do you offer discounts for bulk or wholesale orders?
Yes we do! We have attractive discounts available for bulk or wholesale orders. If you’re interested in making a large purchase or placing a wholesale order, please don’t hesitate to get in touch with our customer support team or directly contact our sales department at sales@animetee.com
How can I contact your customer support?
Please head to our contact page and you will find various ways to get a hold of us.
Are there any special requirements for international orders?
Please see our shipping section for more information.
Can I cancel or modify an order after it has been placed?
Cancellation or modification requests are typically easier to accommodate if they are made shortly after placing the order. Once the order has entered the processing or shipping stage, it may be more difficult to make changes. It’s best to reach out to us at our contact page soon as possible to inquire about your request.
What products do you offer in your shop?
We work with various wholesalers and manufacturers from many niches as well as seasonal items depending on trends, popularity, and nostalgia products. But it all started with anime merch 🙂
What payment methods do you accept?
We currently accept all major credit cards as well as PayPal. We no longer accept checks or money orders.
Do you offer international shipping?
Yes, we sure do! However, shipping rates will be different from country to country. So please check the rates at checkout.
How long does it take for orders to be processed and shipped?
The processing and shipping times for orders can vary depending on several factors, such as the specific product location of the buyer.
We try to process the order the same day and will ship the item if the order is placed before 12 pm (pst) the same day. But normally orders will be processed and shipped in 1-2 days as we ship in batches with other orders. We will inform you if there are any delays in the process as well.
Â
What is your return and exchange policy?
Being consumers ourselves, we thrive on providing a great return policy for our customers. For more information, please head to Returns/Refund page.
Can I track my order after it has been shipped?
Yes, if you go to our tracking page you can see an update after filling out the requested form.
It’s important to note that the tracking information may take some time to update after your order has been shipped. In some cases, it may take a few hours or even a day for the tracking details to become available. Additionally, if your order is being shipped internationally, there might be a change in tracking visibility once it reaches the destination country’s postal service.
If you’re having trouble tracking your order or have specific questions about your shipment, it’s best to reach out to us on our contact page.
Do you offer free shipping?
The good news is that our shop offers free shipping for most of our items!
What if my package is lost or damaged during shipping?
We know that shipments are not 100% free of damage or lost in the shipment process. Please refer to our shipping page for more information.
Do you offer online shopping or only in-store purchases?
Currently, we are an online shop but do have plans to open up a location on the Eastside of Seattle.
Are there any sales or promotions currently running?
We are constantly updating our promotions and sales to offer our customers the best deals. For first-time customers, you can get 10% off our entire shop by joining our newsletter. Our social media also will have exclusive deals from time to time on our Instagram, Facebook, and Twitter pages.
Do you offer discounts for bulk or wholesale orders?
Yes we do! We have attractive discounts available for bulk or wholesale orders. If you’re interested in making a large purchase or placing a wholesale order, please don’t hesitate to get in touch with our customer support team or directly contact our sales department at sales@animetee.com
How can I contact your customer support?
Please head to our contact page and you will find various ways to get a hold of us.
Are there any special requirements for international orders?
Please see our shipping section for more information.
Can I cancel or modify an order after it has been placed?
Cancellation or modification requests are typically easier to accommodate if they are made shortly after placing the order. Once the order has entered the processing or shipping stage, it may be more difficult to make changes. It’s best to reach out to us at our contact page soon as possible to inquire about your request.
